Common Questions
Do I need a merchant account or card processing service to use e-Path? Yes. You need to be able to charge credit cards manually, exactly as you would for a telephone order, mail order, faxed order or if someone handed you their credit card.
Is it true e-Path doesn't charge credit card transaction fees? Yes. e-Path is a credit card payment gateway that does not charge per-transaction fees or payment volume fees.
I've been hit by fraud before. Can you guarantee this stops automated online fraud? We absolutely guarantee it. Your merchant account will never receive another automated fraud transaction live on the internet, ever again. This is because with e-Path your merchant bank account is removed from the internet alltogether. You can check every detail before you make the decision to accept the order and charge the card manually yourself through your own card processing system.
Do you permanently store my customers' data? No. We represent a new era of security. If we permanently stored credit card data or transation history data in databases, storage devices or the like, we would be no different from the typical "real-time" payment gateways. No. We are not like them.
Do I share a secure payment page with everyone else? No. Every e-Path merchant has their own exclusive credit card payment gateway page. Not only that, every merchant has their own unique and exclusive encryption system, completely separate to everyone else.
Can I use e-Path if I am located outside of Australia? Yes. e-Path is a global service. Whether you are in England, the USA, or South Africa, as long as you have a bank merchant facility, you can use e-Path.
I am in Florida, USA, can I use e-Path? Yes. e-Path is a global service. Whether you are in the USA, the UK or New Zealand, as long as you have a credit card processing facility that enables you to charge credit cards yourself and you are approved as a MOTO (Mail Order Telephone Order) or MST (Merchant Submited Transactions) merchant, then yes, you can use e-Path.
My business takes around 20 online orders per day, will e-Path be good for me? No. Because of the manual nature of e-Path, which means you will be processing the card payments yourself through your own credit card processing service, we would not recommend our service for you. e-Path is ideal for the smaller online business doing much smaller numbers of orders per day where doing thing manually will not present an issue or become a chore.