Questions Most Often Asked
Do I need a merchant account or card processing service to use e-Path?
Yes. You need to be able to charge credit cards manually, exactly as you would for a telephone order, mail order, faxed order or if someone handed you their credit card.
Is it true e-Path doesn't charge credit card transaction fees?
Yes. e-Path is a credit card payment gateway that does not charge per-transaction fees or payment volume fees. e-Path does not transact credit card payments.
I've been hit by fraud before. Can you guarantee this stops automated online fraud?
We absolutely guarantee it. Your merchant bank account will never receive another automated fraud transaction live on the internet without you knowing. This is because with e-Path your merchant bank account is removed from the internet alltogether. You can check every detail before you make the decision to accept the order and charge the card manually yourself through your own card processing system. With e-Path you are in control.
Do you permanently store my customers' data?
No. Nothing is permanently stored by e-Path. We represent a new era of security. If we permanently stored credit card data or transation history data in databases, storage devices in some form or another, we would be no different from the typical "real-time" payment gateways. No. We are not like them.
Do I share a secure payment page with everyone else?
No. Every e-Path merchant has their own exclusive credit card payment gateway page directory and unique URL. Not only that, every merchant has their own unique and exclusive encryption system, completely separate from everyone else.
Does e-Path accept any brand of credit card?
Yes. e-Path accepts any credit card brand you tell us to accept. It's your private and exclusive payment gateway after all. But obviously, you can only accept the brands of credit cards your credit card processing service facility is capable of transacting.
I am in Florida, USA, can I use e-Path?
Yes. e-Path is a global service. Whether you are in the USA, the UK or New Zealand, as long as you have a credit card processing facility that enables you to charge credit cards yourself and you are approved as a MOTO (Mail Order Telephone Order) or MST (Merchant Submited Transactions) merchant, then yes, you can use e-Path.
My business takes 20+ online orders per day, will e-Path be good for me?
No. Because of the manual nature of e-Path, which means you will be processing the card payments yourself through your own credit card processing service, we would not recommend our service for you. e-Path is ideal for the smaller online business doing much smaller numbers of orders per day where doing thing manually will not present an issue or become a chore.
I'm in Texas, I'm worried about the internet speed delay with you being in Australia.
No need to be worried. We position all our American customers on a secure server located in the U.S.A. This means your e-Path payment gateway is being served "locally".
I see your yearly fee, but what other charges are you going to hit me with?
None. However, there is a one time registration fee of $33.00 incl GST AUD for all new applicants. No other fees or charges exist.
What's the difference between your TIV (Payment Link) and your Mobile Phone Payment Link options?
Not Much. TIV will alow you to email a basic link to a webform set-up within your hosting account to enable the customer to enter further pertinent information then be taken to your payment gateway. It is not safe to send a link with values contained in the string as these can be altered.
The Mobile Phone Payment Link system, on the other hand, enables you to create a link with pertinent values entered by you within the link which cannot easily be seen when received on a mobile phone. It displays as one graphic, which when touched, will take the customer directly to your payment gateway via a silent redirect which is located within your hosting account.
The Mobile Phone Payment Link system, on the other hand, enables you to create a link with pertinent values entered by you within the link which cannot easily be seen when received on a mobile phone. It displays as one graphic, which when touched, will take the customer directly to your payment gateway via a silent redirect which is located within your hosting account.